"This has been one of the easiest and most productive hiring experiences of my entire career."
Brad Kilpatrick, CEO
World Rugby Shop
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"DCX has really humanized outsourcing- these are people. They aren’t any different to our US team members, they all have a task and are doing their jobs."
Tom Meissner, President & Founder
iCoStore
ACCOUNTING
REDUCED TIME SPENT WORKING ON INVOICES
AND RECEIVABLES BY 50%
THE PROBLEM
Invoices were taking too long to send and receivables weren’t being collected quickly enough, since essential members of the accounting team were spending too much time entering vendor bills. These delays were causing a number of upstream issues.
THE SOLUTION
We helped set up new processes and dedicated an offshore team to help enter the hundreds of vendor bills.
THE RESULTS
A 50% reduction in the amount of time it took for both invoicing and cash collections.
INSIDE SALES SUPPORT
DOUBLED REVENUE BY ADDING
KEY SUPPORT PERSONNEL
THE PROBLEM
The management team wanted to grow their sales team without adding additional salaried overhead.
THE SOLUTION
We identified and wrote processes for the ten tasks that inside sales workers were expected to handle each day. We trained an offshore team to handle these tasks, allowing the inside sales team to focus directly on generating revenue.
THE RESULTS
Over a two-year period, our client found that key inside support team members were able to handle more than double their previous revenue.
SMB BUSINESS OWNER
INCREASED PROFITABILITY 20% ON EQUAL REVENUE ALONGSIDE
AN INCREASE IN CUSTOMER SATISFACTION
THE PROBLEM
Revenue was increasing, but profitability was not. This business needed to grow both their bottom and top lines.
THE SOLUTION
We helped develop a robust offshoring program to ensure that future growth wouldn't result in a significant salary increase.
THE RESULTS
Our client grew profits by 20% while also improving customer satisfaction.
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